QUALITY CONTROL
The MAFS Quality Control Difference
Cleaning companies are a dime a dozen. Many claim to use “state of the art” equipment, to be the “fastest,” and most “affordable,” but how do they ensure these promises are fulfilled? Quality control is everything in cleaning, ensuring customers receive the full scope of services for which they are paying.
Without a robust quality control program, promises become mere lip service. We are the first commercial cleaning company to offer “Virtual 24/7.” From tracking and documentation to visual confirmation; No other company even offers such advanced technology.
Rest assured with MAFS, you’re not just told the job is done. We will show you. Our innovative quality control program guarantees that you receive the highest standard of cleaning services, backed by visual proof and continual communication.
Virtual Communication Log
Understanding the stigma of our industry, MAFS rises above other cleaning companies with an unparalleled approach to quality control. Gone are the days of struggling to communicate with your cleaning team through leftover paper on your desk. At MAFS, we provide a live tracking Virtual Communication Log, accessible 24/7, which notifies Ownership, Account Management, and the cleaning staff upon entry. This tool ensures swift and efficient communication, allowing for immediate attention to any issues or requests.
Virtual Nightly Inspections
While effective communication is vital, providing proof of work is paramount. That’s why all contractual customers at MAFS receive nightly video proof of completed cleaning tasks. These videos are recorded during thorough night inspections by our team leaders and shared via a secure and encrypted cloud-based directory. This not only provides visual proof of the quality of our work, but also allows customers to review and provide feedback at their convenience.
Team Leaders and Nightly Checklists
MAFS provides nightly on site supervision through our team leader positions. They oversee light training and the completion of detailed checklists, directly derived from your scope of work, ensuring every item is serviced correctly. This guarantees consistent quality and attention to detail in every aspect of our work.
Secure and Accessible Data
All data, including communication logs and inspection videos, is stored on our encrypted and secure cloud servers, accessible 24/7. This enables both our team and our customers to access the information they need.
Call MAFS today for a free consultation! 410-793-7172
Service Areas
Maryland, the District of Columbia, and Northern Virginia
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